To fully protect yourself, check out the tips below for protecting your passwords, PINs, deposit and savings accounts, business accounts as well as protecting yourself at the ATM.

Customer Responsibilities

Follow these simple security measures and your interaction with WebsterOnline will be completely confidential:

  • Do not share your Password with anyone.
  • Do not store your Password in a conspicuous place.
  • Sign out of WebsterOnline Services when you are finished using it.
  • Do not walk away from your computer while logged on to WebsterOnline Services
  • Review and reconcile your account activity on a regular basis.
  • Clear your browser cache on a regular basis in order to remove copies of Web pages that may be stored temporarily on your system.

Protecting your Personal Information

The following are tips for protecting your passwords and PINs, personal information at the ATM, US Postal mail tips, antivirus and spyware tips, and protecting your checking account.

Password Tips

  • Use different Passwords on different systems
  • Do not use familiar dates such as anniversary, birthday or Social Security Number
  • Use a combination of letters, numbers and special characters
  • Use both lower case and capital letters
  • Don’t write down your Password and tape it to your computer or put it under your keyboard (that is the first place someone will look)
  • Memorize your Password
  • Change your Passwords regularly
  • Remember to sign out at the end of a session

If you feel your Password has been compromised, contact our security hotline immediately at (800) 966-0256

Anti-Virus and Spyware Tips

  • Opening attachments from unknown senders is the most common way to get viruses
  • Do not open any files to an email if the subject line looks suspicious or unexpected
  • Do not download from unfamiliar file sharing sites, such as music software or gambling sites
  • Delete chain emails, spam and junk emails. Do not forward those emails or reply back to them
  • Back up your files on a regular basis by saving them to disks or CDs
  • Update your anti-virus, systems and applications as often as possible
  • Install a firewall for the first line of defense against hackers or intruders
  • Most important: When in doubt, use caution and don’t open or download any unfamiliar or suspicious files or email attachments

ATM Tips

  • Choose a well-lighted ATM and park close to it
  • Be aware of your surroundings, especially after hours
  • Be cautious of anyone who engages you in conversation or tries to distract you as you approach the ATM
  • Consider canceling the transaction, pocketing your card or leaving if you notice anything suspicious while at the ATM
  • Have your card and any paperwork ready before you get to the ATM
  • Stand squarely in front of the ATM so that your transaction and you Personal Identification Number (PIN) cannot be observed
  • Do not count or display your cash at the ATM
  • Do not leave your car running or keys in the ignition when using a walk-up ATM
  • When using a drive-up ATM, keep your engine running, lock your doors and only open the driver’s window
  • Always take your receipt with you after completing your transaction because it contains valuable information
  • Immediately report any lost or stolen ATM cards. Webster Bank’s Customer Service Center phone number: (800) 325-2424
  • Don’t leave your ATM card lying around, even in your own home or at your desk at work
  • Memorize your ATM PIN; never write it down

PIN Tips

  • Never write your PIN on/or keep it with your card (no one can use your card without knowing your PIN)
  • Never give your card or PIN to anyone
  • Never select an obvious PIN such as 1234 or your birthday
  • Never reveal your PIN over the phone

United States Postal Service Tips

  • Install a lockable mailbox to reduce mail theft
  • Promptly remove incoming mail
  • Send outgoing mail at a Post Office or blue United States Postal collection box
  • Give the outgoing mail directly to your mail carrier
  • If your mailbox is the type that has a flag on it, do not leave bill payment envelopes in your mailbox with the flag up.

Checking Account Tips

  • Reconcile your checking account statement in a timely manner
  • Use electronic delivery to receive your monthly banking statements online instead of by paper through the U.S. Mail (Webster Bank has eDelivery)
  • When you close a checking account, immediately destroy all checks (use a paper shredder)
  • Immediately notify your bank if your checks are lost or stolen
  • Do not print your social security number or driver’s license number on your checks
  • Write checks with gel ink pens (it will make it more difficult to forge or counterfeit the checks)
  • Use online banking and bill pay instead of writing checks

Social Security Number Tips

  • Protect your Social Security Number
  • Memorize your Social Security Number
  • Don't carry your Social Security card on you
  • Do not print your Social Security Number or driver's license number on your personal checks
  • Be cautious when giving out your Social Security Number; Ask the requestor if another identification number can be used instead

Credit Card Tips

  • Report lost or stolen credit cards to the issuer
  • Always sign your credit card before someone else does
  • Minimize the number of credit cards you carry with you
  • Cancel old credit cards that you no longer use
  • Shred your pre-approved credit card applications; Identity thieves will use them to open credit in your name
  • Don't throw your credit card receipt out at the store; take the receipt with you
  • Regularly check your credit card expiration date; contact the issuer if you don't have its replacement prior to expiration
  • Review your monthly statement for fraudulent or suspicious activity
  • Contact the credit card issuer if you applied for a credit card and haven't received it
  • If a child under the age of 13 is being sent pre-approved credit card applications, it could be a sign that identity theft has occurred; contact the credit reporting agencies to conduct a report

Personal Computer Tips

  • Use a firewall--If you do not have a firewall, hackers can easily take over your computer and access your personal information
  • Do not click on hyperlinks from someone you don't know; If you open the file you could expose your system to a computer virus
  • Use a secure browser--This is software that encrypts or scrambles your information you send through the Internet; Look for the lock icon on the status bar
  • Be cautious when shopping online; Only enter Web sites with "https" in the address bar and a padlock symbol at the bottom of the browser page
  • Update virus protection software
  • Be careful responding to emails that have in the caption "Dear Member" --many spoof emails will have a general greeting
  • It's not a good idea to store financial information on your laptop
  • Use strong passwords consisting of letters, numbers, and symbols
  • It's not recommended to use your laptop at Internet cafes or public libraries; Someone could be shoulder surfing
  • Avoid using the automatic log-in feature that saves your user name and password
  • Always sign out when you are finished online

Shredder Tips

  • Shredding your documents is easy and inexpensive and reduces your chance of identity theft
  • A high quality shredder will cut lengthwise and crosswise
  • Locate An ATM/Branch
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