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Frequent Questions

General Questions

What is the bank's routing number?

The routing and transit number for CT customers is 211170101.
The routing and transit number for MA or RI customers is 211370231.
The routing and transit number for NY customers is 021973019.
The routing and transit number for former New Mil Bank customers is 211170156.

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What is the bank's holiday schedule?

Webster will observe the following holidays during 2014. Our branch offices will be closed on these days; however, you can always access your account at WebsterOnline.com or transact at any of our conveniently located ATMs.

HolidayDay of WeekDate ObservedWebster BankFederal Reserve
New Year's DayWednesdayJanuary 1Closed*Closed
Martin Luther King DayMondayJanuary 20ClosedClosed
Presidents' DayMondayFebruary 17OpenClosed
Memorial DayMondayMay 26ClosedClosed
Independence DayFridayJuly 4ClosedClosed
Victory DayMondayAugust 11OpenOpen
Labor DayMondaySeptember 1ClosedClosed
Columbus DayMondayOctober 14OpenClosed
Veterans' DayTuesdayNovember 11ClosedClosed
Thanksgiving DayThursdayNovember 27ClosedClosed
Christmas DayThursdayDecember 25Closed*Closed

* Special notes on holiday closings

• Christmas Eve - all Webster branches will close at 3 p.m. The Customer Care Center will close at 5 p.m.
• New Year's Eve - all Webster branches will close at 4 p.m. The Customer Care Center will close at 7 p.m.

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How can I find the closest Webster location?

For your convenience, Webster has more than 180 banking offices and over 490 ATMs located throughout Southern New England and Westchester County, New York. Click here to find your nearest branch or ATM and hours of operation.

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How do I apply for a job at Webster Bank?

You can apply for a job at Webster Bank by visiting our career page on Websteronline. The entire process takes about 20 minutes. If your skills and qualifications match the selected job, a representative from Webster Bank's human resource department will contact you.

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What is the difference between debit and credit purchases using my VISA Check Card?

When you use the VISA Check Card "debit" option, and input your PIN, the funds are immediately posted to your Pending Transactions and deducted from your Available Balance. When you use the "credit" option, and your signature, a request for authorization is usually sent to us. We will immediately reduce your available balance by the amount of the authorization. If we do not receive the transaction within (3) business days, we will adjust your available balance as if you had not done the transaction. Please note that the dollar amount of the hold may be different from the actual purchase amount. This is more likely to happen at car rental agencies, restaurants, hotels, gas stations, and other merchants that request an authorization that may not be the same as the ultimate purchase amount. When we receive the actual transaction, usually within two days, we will adjust your available balance if needed based on the amount of the transaction.

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How can I reorder checks?

Checks can be reordered in several ways. Customers who have a previous order history, and do not require any changes to the name or address on the checks , or the check style, can order checks by logging into WebsterOnline.com. Customers can also drop off their reorder form to their local branch, or speak to a Customer Service Agent at 1-800-325-2424.

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How can I opt out of receiving marketing materials and emails?

Customers can change their preferences by completing our Customer Privacy Preference Form and mailing it to the address indicated on the form. Or, to have the form mailed to you, contact us at 1-800-325-2424.

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What are your best rates on CDs?

Our CD rates are subject to change and may be withdrawn at anytime unless otherwise noted. You can compare rates through WebsterOnline or by calling a customer service representative.

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Can I exchange or purchase foreign currency at a branch?

Webster Bank does not accept foreign currency for exchange at any of our locations. Customers can request the purchase of foreign currency at any of our branches.

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When will my wire transfer post?

Incoming wires are posted the same business day they are received by Webster Bank. Outgoing domestic wire transfers initiated at a Webster branch can take up to 2 business days to be received by the beneficiary bank. Foreign wire transfers can take anywhere from 2 to 10 business days.

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How do I sign up for Webster Online Services?

Simply click on the "Enroll Now" button on our web site, www.websteronline.com.

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Can I use Webster Online Services immediately once I enroll?

Yes, you will be logged on and ready to go as soon as you complete the online enrollment form.

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Is Webster Online Services available for Macintosh users?

Yes, as long as your computer's browser supports 128-bit encryption.

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Can I access Webster Online Services from outside the United States?

The service is not supported outside the United States.

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Where can I find the Terms and Conditions for Webster Online Services?

You will find the Terms and Conditions in the Webster Bank Online Services Agreement. You can access this from any page within the Web Site. Just click .

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How do I initially logon to the service?

The first step is to complete the online enrollment form, where you'll choose your User Name and Password. When you get to the end of the enrollment form, you'll already be logged on and ready to go. For future logons, just enter your User Name, from the homepage, and click "Logon". Next you must confirm your Personal Picture and Caption, enter your Password and click "Logon".

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How do I change my Password?

To change your Password, go to Customer Information and click on Update Password and/or User Name after you log on.

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What happens if I forget my password?

If you forget your password, you can have it reset and a new one issued to you through email. To do this you can click on the "Forgot your Password?" link, that appears on the Authentication screen after an incorrect password is entered. You will be asked to answer one of your challenge questions to verify your identity. Once you have done that, your password will be reset to a computer generated password that will be sent to the email address that we have on file for you. Once you log on using that new password, you are required to change it for security purposes.

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What are the advantages of Webster Online Services?

Webster Online Services customers enjoy having access to their accounts 24 hours a day, 7 days a week. They can check their account balances, transfer money between Webster accounts and view their transaction history to see which transactions have cleared and which are still outstanding.

Those who also use Online Bill Pay enjoy the convenience of paying their bills in minutes - no checks to write and no envelopes to stamp - just a few clicks of the mouse. They can schedule their payments in advance, or set them up the day they want them paid - pay them all at once, or one at a time. Fast, easy, convenient - that's Webster Online Bill Pay.

With Online Investments, you can see your account activity, obtain quotes, trade stocks and bonds, buy and sell shares of mutual funds. Plus, you have free access to S&P research, company reports, performance indicators, mutual fund research and reports as well as industry news.

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How can I contact someone for customer assistance?

You can utilize the secure online messaging function to email us your questions anytime day or night, or you can speak to a Webster Online Services Associate at 1-800-995-9995, 7:00 a.m. to 10:00 p.m., 7 days a week.

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Who do I contact for technical assistance?

You can speak with a Webster Online Technical Support representative at 1-800-995-9995, option 2.

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Who should I contact if I have questions about bill payments?

If your payment was sent by Webster on the scheduled date, it will most likely be necessary to speak with the payee, however you can always call a Webster Online Services Associate at 1-800-995-9995 for assistance.

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Who do I call if I have questions on my brokerage account?

Call Webster Investments Services customer service department at 1-888-554-4947.

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How do I export data into other financial management software such as Quicken, QuickBooks, or Microsoft Money?

Select "Transaction Detail" from the menu and follow the on screen prompts to "Export Transactions." You may export transactions in .QIF,.txt format, .QBO or .QFX . To export using the .QBO you must use QuickBooks version 2003 or higher. To use WebConnect downloads for Quicken using .QFX you must use Quicken 2001 or higher. These file formats are formats specifically designed to work with Intuit products.

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Can I export my transactions into QuickBooks?

Yes, you can export your WebsterOnline business deposit account information directly into QuickBooks. You must have QuickBooks versions 2003 or 2004 to able to use Web Connect.

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I used to just select the Quicken button to export my transactions, now there are multiple selections?

Yes, we now offer more ways for you to use WebsterOnline.com and your financial management software. The version of Quicken or QuickBooks you currently are using could influence how you want your selected transactions exported. With Web Connect the export process is much more user-friendly.

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What is Web Connect?

Web Connect is a new "one-touch" way for customers to sync up their online banking transaction data with their QuickBooks or Quicken financial management software. It is slightly different from the standard OFX (Open Financial Exchange) data transaction, where customers could transmit transactions back and forth from within their QuickBooks Software. With Web Connect the customer can easily move Webster Online transactions into their financial management software.

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What is a PDF document and how can I view it on my computer?

A PDF (Portable Document Format) is a file format that allows electronic documents to be viewed on any computer. These documents require Adobe Reader software. If you don’t have Adobe Reader, you can download the latest version  here.

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