Homeowner Assistance Program

Webster can help you manage financial pressures and get your mortgage payments back on track.

In the height of the Great Depression, Harold Webster Smith founded Webster with the goal of helping people in the local community buy and build homes.

Today, Webster stays true to its heritage with our Homeowner Assistance Program, which helps people manage the risk of losing their homes to foreclosure.

Our Homeowner Assistance Program Offers You

  • Personalized loan counseling
  • Affordable and sustainable payment plans for qualified borrowers
  • Outreach to eligible borrowers looking to stay current on their mortgages
  • Temporary 90-day foreclosure suspension for those who qualify


To get started please submit the following documents

  • A hardship letter explaining why you are unable to make your payments
  • Copies of two most recent pay stubs
  • Copies of last two years of W2s
  • A financial disclosure statement


Send documents to Webster Bank, N.A. Loan Counselors, 609 West Johnson Ave. CH450, Cheshire, CT 06410; fax to 1-203-294-8369 or email to LossMitigation@WebsterBank.com.

To learn more about Webster’s Homeowner Assistance Program, please call us at 1-800-270-5400, and read our Frequently Asked Questions for more information

If you are currently behind on your mortgage payment and need help, please call us at 1-800-270-5300, or visit a Webster branch near you.


  • Locate An ATM/Branch
Contact Us

Loan Customer Service
General information about the Homeowner Assistance Program 1-800-270-5400

Loan Counselor
Help for customers who are behind on a mortgage payment
Phone: 1-800-270-5300
Fax: 1-203-294-8369
Mon-Thurs: 8:30a.m. - 9:00p.m.
Fri: 8:30a.m. - 5:00p.m.
Sat: 9:00a.m. - 1:00p.m.

Webster is partnered with Start Now!, a not-for-profit organization that brings borrowers and lenders together to create affordable mortgage payment plans.